Resident Services

What is Resident Services?

Resident Services is the integration of services and housing which creates a social housing model that enhances the lives of the people living with a low income.  Resident Services Coordinators assess residents’ well-being, evaluate available services and match available services tailored to their needs and goals.  Enterprise Community Partners defines Resident Services (RS) as: “A property-based resident services program is defined as permanent rental housing in which social services focusing on personal and community asset building are available to residents through referrals and, in some cases, onsite, depending on residents’ goals and available resources.”

Core programs include: resource and referral information, eviction prevention, health and wellness, community connections. Enhanced programs include: childcare, job training and employment assistance, food and clothing programs, emergency rental and utility assistance, after-school and summer activities for children, youth, and families, financial literacy education, homebuyer education, and computer literacy education.

Those served include all residents within the agency providing housing who have the resources to include a service package.  Residents are from 0-100 or more years old, they are disabled, elderly, parents, youth low or no income and ask for services.  Community members who live off-site also benefit when collaborations are formed to provide programs and services which include the enhanced services. 

The key principle with Resident Service Coordinators is helping residents find the services they need, whether on or off-site, and arranging those services in a combination or sequence that genuinely addresses the family’s goals.

Overall

  • Prevention not reaction
  • Provide programming when gaps in service exist
  • Usually, asset based or school success etc. 
  • Identify and meet the needs specific to the population in the building
  • Global view of the health of the building
  • Provides or coordinates with service providers for onsite services and programs for residents
  • Helps with finding funding to provide programs and additional staffing
  • Manage and recruit volunteers to provide activities and classes

Building Health

  • Lower cost of turnover
  • Less turn over
  • Decrease in evictions
  • Decrease in overall maintenance costs

Community Connection

  • Connect residents to community services
  • Advocate for resident to receive benefits i.e. SSDI, SSI,, or Case Management
  • Acquire a job and increased skill development
  • Obtain better jobs and become financially independent
  • Help maintain stability in health, job, education or other
  • Crime prevention

Housing Retention

  • Housing retention, move for positive reasons i.e. buying a home
  • Mitigate notices received, eviction prevention
  • Support system within the building
  • Mediate between residents, case manager and resident, PM and resident
  • Crisis intervention, A and D interventions
  • Notice mitigation or eviction prevention